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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up window will show up. It comprises thorough information about all the operations that you can carry out on the given page. Each pop-up window shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast array of tutorial video clips clarifying how to use our Control Panel. They're made for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you are looking for, take a peek at our extensive FAQ section, which contains questions asked by actual clients and offers practical solutions. We constantly "revamp" our FAQ section with new entries in order to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can touch base with our excellent team of customer service technicians available 24x7x365 and eager to assist you with any problem. Each trouble ticket you send will be replied to in less than sixty minutes (the average support ticket response time being approximately 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 233398

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com